Terms of Use

These Terms of Use (“Terms”) form a legally binding agreement between you or the entity you represent (“User,” “Client,” “you”) and LeadsEngage “LeadsEngage,” “Company,” “we,” “us,” or “our”). These Terms govern your access to and use of our software, platform, and related services (collectively, the “Services”).

By creating an account, using our Services, or white-labeling our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not use the Services.​

1. Definitions

  • Account - A unique profile created to access and use the Services, linked to your credentials.
  • Customer Content - All content, including audio, text, leads, and data, provided or generated by you or your End-Users through the Services.
  • Services - The software, automation tools, integrations, and white-label platform provided by LeadsEngage.
  • Third-Party Services - External services or APIs our platform integrates with, including but not limited to AI communication tools, CRMs, and telecommunication providers.
  • End-User - A customer, client, or contact of a LeadsEngage User, especially in a white-label or reseller context.

2. Service Description

2.1 Platform Overview

LeadsEngage provides a Software-as-a-Service (SaaS) platform that enables lead management, engagement automation, and AI-powered communication via integrations with third-party tools.

2.2 Third-Party Services

LeadsEngage acts as an integration and automation layer. Your use of any Third-Party Service is subject to their own terms and privacy policies. We are not responsible for the availability, performance, pricing, or compliance of those services. LeadsEngage disclaims all responsibility for downtime, data loss, or technical issues caused by Third-Party Services.

3. Account & Security

3.1 Account Creation

You must create an Account with accurate and complete information. You must be at least 18 years old and authorized to bind your organization to these Terms.

3.2 Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities under your Account. Notify us immediately at hello@leadsengage.com if you suspect unauthorized access or use.

4. Legal & Compliance Responsibilities

You are solely responsible for ensuring that your and your End-Users’ use of the Services complies with all applicable laws and regulations, including but not limited to:

  • Telemarketing & Communication Laws (e.g., TCPA) - Obtain express written consent, honor “Do Not Call” requests, and follow communication time restrictions.
  • AI Disclosure - Clearly inform recipients when interacting with an AI-driven system
    or virtual assistant.
  • Recording Consent - Adhere to local, state, and international call-recording consent laws (e.g., one-party/two-party consent).
  • Data Privacy - Comply with data protection laws such as GDPR, CCPA, and others. Implement necessary safeguards for sensitive data and execute a DPA or BAA where required.

Failure to comply may result in immediate suspension or termination of your Account.

5. Data Privacy & Security

5.1 Ownership

You retain full ownership of your Customer Content. By using the Services, you grant LeadsEngage a limited license to process such data solely to deliver and maintain the Services.

5.2 Privacy Policy

Our Privacy Policy explains how we collect, store, and process personal data.

5.3 Retention & Deletion

Data is retained only as long as necessary to provide the Services or as required by law. Upon written request and subject to legal obligations, LeadsEngage will securely delete your Customer Content.

5.4 Enterprise Agreements

A Data Processing Agreement (DPA) or Business Associate Agreement (BAA) is available upon request for enterprise clients.

6. Prohibited Uses

You agree not to use the Services to:

  • Engage in fraudulent, deceptive, or illegal activities.
  • Send spam, unsolicited messages, or harassing communications.
  • Infringe upon intellectual property rights.
  • Distribute malware or malicious code.
  • Reverse-engineer, copy, or modify the platform.
  • Use in high-risk environments where failure could cause injury or damage.

Violation of this section may result in permanent suspension or legal action.

7. White-Label & Reseller Use

7.1 License

LeadsEngage grants you a limited, non-exclusive, non-transferable license to white-label our Services in accordance with these Terms.

7.2 End-User Responsibility

You are solely responsible for the actions and compliance of your End-Users. Any violation by your End-Users will be treated as your own.

8. Financial Terms

8.1 Fees

Subscription fees are billed to your authorized payment method. All fees are non-refundable except where required by law. See our Refund Policy for details.

8.2 Third-Party Costs

You are responsible for any costs incurred from Third-Party Services you connect or use via LeadsEngage.

9. Suspension & Termination

We may suspend or terminate your Account at any time if you violate these Terms, misuse the platform, or fail to comply with applicable laws. Certain obligations-such as those regarding data, indemnity, and limitation of liability-will survive termination.

10. Disclaimer of Warranties

The Services are provided “as is” and “as available”, without any warranties, express or implied. LeadsEngage disclaims all warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the maximum extent permitted by law, LeadsEngage’s total liability arising out of or related to these Terms shall not exceed the greater of:
(a) the total fees you paid to LeadsEngage in the twelve (12) months preceding the claim, or (b) $100 USD.

12. Indemnification

You agree to indemnify, defend, and hold harmless LeadsEngage, its officers, employees, and affiliates from any claims, damages, or expenses arising out of your or your End-Users’ use of the Services or violation of these Terms.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of law provisions. Any disputes shall be resolved through binding arbitration in Delaware, under the rules of the American Arbitration Association (AAA). You waive the right to participate in class actions or collective proceedings.

14. Changes to These Terms

We may update these Terms periodically. Material changes will be communicated at least 14 days prior to taking effect. Continued use of the Services after such changes constitutes acceptance of the new Terms.

15. Miscellaneous

If any provision of these Terms is found to be invalid, the remaining provisions will remain in full effect. Failure to enforce any provision is not a waiver of our rights. These Terms constitute the entire agreement between you and LeadsEngage regarding your use of the Services.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

hello@leadsengage.com

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Last Updated: Oct 12, 2025